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Filter: Consumer
To post or not to post? When is privacy violated?

21 March 2022

Your neighbour has been piling heaps of rubbish on his sidewalk. You’ve raised the issue with him but to no... avail. Now you’ve taken photos of the mess and want to post them on Facebook to try and get other neighbours to also put pressure on him to clean up the mess. However, you pause and wonder about whether you can post the photos and identify your neighbour. Is it an invasion of privacy, or in the public interest?

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311
Article
What does the Electronic Deeds Registration System mean for the consumer?

11 November 2019

I have a property portfolio and am constantly buying and selling properties. I’ve recently seen media reports that a new... electronic deeds registration system is coming for South Africa. For me speed of sale and registrations is vital. Will this new system improve or worsen the current registration processes?

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455
Article
New developments with precautionary suspensions

11 April 2019

I have a suspicion that one of my branch managers is busy stealing stock and cooking the books. The numbers... just don’t add up. I want to suspend him to allow a full investigation to be done, but don’t want to give him a heads-up so he can hide evidence. Can I suspend him immediately without giving him a chance to provide reasons so I can ensure that he leaves the premises? Please advise.

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388
Article
POPI allows you access to your personal information

04 October 2018

I run a small franchise electronics store. I collect basic personal information from our customers that we keep on file... and use for marketing notifications to our customers. The other day an upset customer demanded to know what personal information we have of her and said that the POPI Act gave her the right to request a complete copy of her personal information we have. We gave it to her, but I was just wondering whether she really has the right to ask for this?

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337
Article
Is it the end of smoking?

12 July 2018

I am both a smoker and business owner that sells cigarettes. I understand that new legislation is being proposed that... will affect me as a smoker and my business. Is this true and what should I be preparing for?

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352
Article
POPI and the quality of your information

16 November 2017

I work at a recruitment agency. I generally receive personal information, such as copies of identity documents from our clients... listing their CVs with us. These copies are stored in our electronic database. I understand that POPI requires that personal information of clients, such as the quality of copies of identity documents must meet certain requirements. What exactly are these requirements?

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526
Article
Does POPI apply only to electronic records?

09 August 2017

I’m an accountant and work from home. I don’t have a computer and have been doing all my work for... years only on paper. My clients have been with me for a long time and I keep physical files for each of them. I’ve taken note of POPI, but I am unsure as to whether it will apply to me, as I don’t have any client information in electronic form. Surely I don’t need to worry about POPI?

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329
Article
POPI and the transfer of personal information outside of South Africa

14 July 2017

I operate a local travel agency that primarily books overseas vacations and travel arrangements for clients. This process involves making... arrangements with overseas businesses, such as restaurants and hotels. Am I correct when is say that POPI will have an impact on my ability to transfer personal information of my clients to other countries? What will my obligations be in this regard?

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357
Article
A strange thing called servitude

09 June 2017

I applied to my municipality to have the building plans for the extension of my garage approved. The municipality rejected... my proposed extension on the grounds that it would be constructed over a servitude registered against my title deed in favour of the municipality. What is a servitude? Can I have it removed?

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488
Article