Page 8 - Transformation Report 2018/2019

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3. NEW BREED LAW FIRMS

The Group Standards were adopted and implemented To claim the status of being a New Breed Law Firm™,
across all member firms in 2014. These standards which member firms must progressively implement best
address client service, staff satisfaction, best practice practices at their firm to comply with the Group Standards,
implementation, transformation and Group engagement, with such practices relating to client service, marketing,
provide the yardstick which each member firm is annually strategic planning, staff satisfaction, firm practices,
measured against through a centralised certification training and development, regulatory compliance, risk
process. The Group Standards are also aspirational and management, transformation and more.
underpin the key Group Values member firms are required
to adopt in order to become a New Breed Law Firm™. These best practices have been meticulously identified to
provide a robust foundation for the practices a leading
The New Breed Law Firm™ campaign is uniquely law firm needs. To measure compliance, the Phatshoane
aligned with the Phatshoane Henney Group and Henney Group annually conducts a comprehensive
personifies the drive of the Group to position its survey of each of its member firms, assessing compliance
member firms not only as being leading law firms in with over 60 best practices at each member firm using an
their respective territories, but also as being compliant, evidence-based audit that leads to a Group Standards
well-managed, diversified South African law firms – Scorecard for each firm.
a New Breed of Law Firm for South Africa.
To reward firms that have excelled in their annual Group
Standards audit, the Group has introduced its annual
Achiever Awards. These awards reward exceptional results
with recognition and the opportunity for member firms to
Group Standards are aspirational use their achievement in the coming year to demonstrate
and underpin the Group Values to staff and clients why it is recognised by the Group as
member firms are required to being a New Breed Law Firm™. Each award is valid for a
adopt in order to become a year following certification and must be reconfirmed in
New Breed Law Firm™ the next year.

THE FOLLOWING TWO AWARD CATEGORIES ARE RECOGNISED:

Group Standards Platinum Achiever 2019 Group Standards Gold Achiever 2019

Firms that obtained above 90% compliance with the Firms that obtained above 80% compliance with the
Group Standards. Group Standards.

Group Transformation Report for 2018/19